Improve Employee Business Literacy

This (Employee Business Literacy) includes a deep understanding of how the company makes money, how the company’s customers make money, how the company can help its customers make more money and what customers need to remain loyal.

Shekhar Purohit

Asia Pacific Leader for Executive Compensation and Corporate Governance
Hewitt Associates

In an Article

Shekhar Purohit, The Performance Quest, The Economic Times, Corporate Dossier, 29 August, 2008, p. 2

Operations-related Senior Managerial Roles and Competencies

Operations-related Senior Managerial Roles

1 Implementation of policies

2 Implementation of changes and innovations in area of jurisdiction

3 Setting of short-term tasks and targets for area of work

4 Fair allocation of the work to members of the staff

5 Seeking suggestions and help from ‘clients’ in order to improve the services provided by his/her department/unit

6 Operating an appropriate control system for the department/unit

7 Providing periodic feedback to staff and helping them review their performance

8 Rewarding/encouraging good performance

9 Anticipating and/or mitigating crises


‘Core’ Competencies for Operations Roles at Senior level

Competencies having correlations of 0.50 and above with
operations roles

1 This person can be counted upon to play his/her part in getting
jobs done

2 This person has a fine sense of timing when it comes to
introducing changes or innovations

3 This person is great at spotting and seizing opportunities that
are beneficial to the organization

4 This person puts out his/her best and expects to come out
way ahead of others

5 In getting jobs done, this person has a knack for doing the
right things at the right time

6 This person seeks and accepts personal responsibility for
getting a job done

7 This person has a knack for mobilizing the necessary
resources for a task even when resources are scarce

8 This person has a knack for making very persuasive
presentations for proposals for new projects or activities

9 This person has a knack for building an effective team for
implementing a new project or activity



Pradip N Khandwalla

“Competencies for Senior Manager Roles”

Vikalpa, October-December 2004

Senior Managerial Roles in Strategic planning and implementing

Senior Managerial Roles in Strategic planning and implementing

1 Formulation of policies

2 Planning of changes and innovations in area of jurisdiction

3 Securing critically needed information and intelligence for formulating goals

4 Setting of long-term objectives for area of work

5 Securing an understanding of the nature of the organization’s vendors, competitors, etc.

6 Articulating a vision for the future activities/impact of his/her unit/department

7 Contributing to the growth and diversification of unit/department

8 Procuring scarce financial, human, technical resources for the unit/department

9 Building up the image of unit/department



Competencies Highly Correlated (0.50 and above)
with Strategic Roles

1 Puts out the best and expects to come out way ahead of
others

2 Often comes up with original solutions to difficult problems

3 Carefully maps out all the steps of a solution or a course
of action

4 Has a knack for making very persuasive presentations for
proposals for new projects or activities

5 Has a fine sense of timing when it comes to introducing
changes or innovations

6 Is great at spotting and seizing opportunities that are beneficial
to the organization


Pradip N Khandwalla

“Competencies for Senior Manager Roles”

Vikalpa, October-December 2004